Client Care & Guidance
Frequently Asked Questions
Everything you need to know about our heirloom craft, ordering, Safepay transactions, and delivery.
How are Lujo Club garments embroidered?
Every piece is guided by skilled needlecraft karigars in our Lahore atelier. We specialize in traditional Pakistani techniques including hand-folded gota pati petals, pure metallic zari threadwork, and fine tilla borders on pure raw silks and combed cotton.
How does sizing work for children?
Our sizing corresponds to average age brackets (e.g., 3–4 Years, 5–6 Years) with built-in comfort ease so garments allow natural movement. For exact chest and length dimensions, please consult our Size Guide.
What payment methods are supported?
We accept digital credit/debit card payments via Safepay (Visa, Mastercard, PayPak, and digital wallets) and Cash on Delivery (COD) within Pakistan on orders up to PKR 50,000.
How long does domestic delivery take across Pakistan?
Standard in-stock festive orders are dispatched within 2–3 business days. Delivery takes 1–2 business days for Lahore, 2–3 business days for Karachi and Islamabad, and 3–5 business days nationwide.
What is your exchange and return policy?
We offer an exchange window within 7 calendar days of delivery for unworn, unwashed garments with original tags intact. Custom bespoke commissions are final sale.
Do you offer wholesale or boutique partnerships?
Yes! Boutiques and international stockists interested in carrying Lujo Club festive collections can submit an inquiry through our Boutique Wholesale portal.
Have a question not answered here?
Our concierge team is available to assist you via email or WhatsApp.