Terms & Conditions

1. Acceptance of Terms

By accessing or placing an order through lujoclub.com, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our service.

2. The Nature of Handcrafted & Artisanal Garments

Lujo Club garments are produced in artisanal batches featuring hand-guided zari threadwork, delicate gota needlework, and pure textile fabrics (raw silk, organza, jamawar, and combed cotton):

• Artisanal Uniqueness: Because needlework is placed and guided by master craftsmen, subtle variations in embroidery tension, thread reflection, and dye shades are inherent characteristics of genuine artisanal clothing rather than factory defects.
• Photography Representation: We strive to render colors accurately under editorial lighting; however, display calibration across varied mobile and desktop monitors may produce slight tonal variances.

3. Orders & Pricing

All prices listed on lujoclub.com are quoted in Pakistani Rupees (PKR). We reserve the right to amend pricing, correct clerical errors, or decline orders if inventory is exhausted or if bespoke artisanal production capacity is at capacity.

Upon placing an order, you will receive an immediate electronic confirmation detailing your selected pieces, size specifications, and delivery address.

4. Payment Methods & Safepay

We accept digital payments via Safepay (Visa, Mastercard, PayPak, digital wallets) and Cash on Delivery (COD) for qualifying domestic addresses in Pakistan. For custom or bespoke bridal commissions exceeding PKR 50,000, an advance digital deposit may be required before needlework commences.

5. Domestic Shipping & Transit

• Complimentary Delivery: Orders exceeding PKR 25,000 qualify for complimentary courier delivery across all provinces of Pakistan.
• Standard Domestic Transit: Standard orders are dispatched within 2–4 business days, with courier delivery taking 2–4 business days for major urban centers (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad) and 4–7 business days for regional destinations.
• Bespoke / Custom Orders: Made-to-measure and bespoke pieces require an artisan production window of 10–21 business days prior to dispatch.

6. 7-Day Exchange & Return Policy

We take pride in our heirloom tailoring. If a standard size does not fit satisfactorily:

• Eligibility Window: Exchange or return requests must be submitted through our portal within 7 calendar days of parcel delivery.
• Condition of Garment: Garments must be unworn, unwashed, unaltered, free of perfumes, and accompanied by all original branded tags and protective garment bags.
• Exclusions: Custom bespoke garments, altered pieces, and clearance items are final sale and non-returnable unless defective upon arrival.

7. Intellectual Property

All content on lujoclub.com—including our signature Lahori paisley motif, embroidery patterns, product names, editorial photography, and brand copy—is the exclusive intellectual property of Lujo Club. Reproduction or unauthorized commercial imitation is strictly prohibited.

8. Governing Law & Dispute Resolution

These terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Lahore, Pakistan.

9. Client Care Contact

For questions regarding these terms, order status, or tailoring inquiries, please contact: